Optimizing Communication in Difficult Patient Relationships

Event Time:	Tuesday May 7, 2019 12:00 pm to 12:45 pm
ELA Type:	Navigating Your Career
Topic(s):	Experiential Learning Area, General Neurology, Practice, Policy, and Ethics, Research Methodology and Education
Director(s):	Veronica Santini MD, MA
Description:	Effective communication with patients is a key skill, however, one that is not often formally taught during postgraduate medical education. Effective communication has been shown to improve diagnostic accuracy as well as provider job satisfaction and engagement, while reducing burnout and malpractice claims. Patients retain more critical information and in turn have improved outcomes when communication with providers is optimal. This course will cover communication techniques for all aspects of a patient encounter, including how to best handle difficult patient conversations.
Completion Message:	Participants will be able to define the factors that lead to difficult relationships and their consequences, understand the clinical techniques that can be utilized to manage difficult encounters, and better understand appropriate boundaries in the patient physician relationship as well as the legal limitations in terminating inappropriate relationships.
CME Credits:	0.75
Core Competencies:	Patient Care, Interpersonal and Communication Skills, Professionalism, Practice-based Learning and Improvement

Program Speakers - Tentative
Start/End Time	Title	Faculty
12:00 PM - 12:45 PM	Optimizing Communication in Difficult Patient Relationships	Veronica E. Santini MD, MA

Disclosures
Speaker	Disclosure
Veronica E. Santini, MD, MA	Dr. Santini has received personal compensation for consulting, serving on a scientific advisory board, speaking, or other activities with Abbvie and Neurocrine Biosciences. Dr. Santini has received research support from Insightec, Biogen, and Genentech/Roche.

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Choosing a Career in Neurocritical Care Katharina Busl MD, MS
4:15 PM-5:00 PM
Is There a Neurologist in the Stands? Glynnis Zieman MD, Javier Cardenas MD
5:00 PM-5:45 PM
Case Studies: When to Refer Patients for Cognitive Behavioral or Mindfulness-based Psychotherapies: Expanding the Neurologist's Toolkit David Perez MD, Gaston Baslet MD, Aneeta Saxena MD
Succeeding in Small and Solo Practice Michael Wynn DO, FAAN, Erica Austin DO, Pooia Fattahi MD
Perspectivas profesionales para neurólogos en los Estados Unidos y América Latina (Professional Perspectives for Neurologists in the United States and Latin America) Ildefonso Rodriguez-Leyva MD, FAAN, Pedro Gonzalez-Alegre MD
5:15 PM-6:15 PM
Standing on the Shoulders of Giants Vladimir Hachinski MD, DSc, FAAN

Thursday, May 9, 2019
7:00 AM-7:30 AM
So Your Paper Didn’t Get Accepted, Now What? Roy Strowd MD
Trainee Experience: Navigating the AAN and Your Career
7:00 AM-7:45 AM
Yoga - Vinyasa Jamie Palaganas MD
7:00 AM-9:00 AM
C207 - Emergency Neurology: Evaluation of Coma, Meningitis, and Viral Encephalitis in the Emergency Room Jose Suarez MD, FAAN
C208 - Contemporary Concerns About Brain Death Determination Ariane Lewis MD
C212 - Principles of Genomic Medicine: Clinical Exome Sequencing in Neurologic Disease Wayne Grody MD, PhD
8:00 AM-8:30 AM
Neuroscience of Bias Jose Posas MD
8:00 AM-8:45 AM
Magnifying Your Life Through Poetry Michael Wynn DO, FAAN
Creating, Evaluating, and Publishing Your Active Learning Modules Diana Barratt MD, MPH, FAAN
A Migraine in Room 3: Patient-centered Care for Residents Paul Schanfield MD
9:15 AM-11:30 AM
Controversies in Neurology Plenary Session Aleksandar Videnovic MD, MSc, FAAN, Amy Brooks-Kayal MD, FAAN
11:30 AM-3:30 PM
Professional Headshots
11:30 AM-6:30 PM
P5 - Poster Session 5
11:45 AM-12:30 PM
How Your Social Life Might Be Helping (or Harming) Your Brain Joel Salinas MD
12:00 PM-12:30 PM
What Is the American Brain Foundation? Jeffrey Rosenfeld PhD, MD, FAAN
12:00 PM-12:45 PM
A "How to and Why" of the Shared Medical Appointments: A Way to Meet the Needs of the Patient and Provider While Maximizing Clinical Time Mary Rensel MD, FAAN, Nancy Isenberg MD, MPH, FAAN
12:00 PM-1:00 PM
Who Wants to Be a Millionaire Jose Posas MD
1:00 PM-1:45 PM
Acupuncture Demonstration - 4 Gates Jennifer Bickel MD, FAAN
Are You My Mentor? Finding the Right Fit for Success in Research Holly Hinson MD, MCR, FAAN
Become an Advocacy Leader: When There's No Seat at the Table, Make Your Own Table! Nikesh Bajaj DO
1:00 PM-2:30 PM
Preview Film on Robin Williams’ Journey with LBD with His Wife Susan Schneider Williams
1:00 PM-3:00 PM
C221 - Functional Neurologic Disorders I: Movement, Seizures, and Multiple Sclerosis Alberto Espay MD, FAAN
C222 - Good Neurology in Challenging Conditions: Lessons from Military Neurology Michele Gatheridge MD
C223 - United We Stand: Enhancing Your Practice with APPs Jessica Erfan PA-C
C224 - Burnout and Resilience: Strategies and Evidence for Enhancing Wellbeing Jennifer Molano MD, FAAN
C225 - Actualización científica II (Scientific Update II) Alejandro Tobon MD
1:00 PM-5:30 PM
C227 - Genomic Neurology: Developing Practical Knowledge of Tools and Concepts Through Case Studies Jeffery Vance MD, PhD
1:30 PM-2:30 PM
Rocky's Legacy: Historical Controversies of Boxing-related Concussions Barry Jordan MD, Anthony Alessi MD, FAAN, Tad Seifert MD
2:00 PM-2:45 PM
Innovative Ways to Decrease Wait Times in Your Practice Jason Sico MD, FAAN
Neurohospitalist Career Choices: A Growing Landscape S. Josephson MD, FAAN
2:30 PM-3:15 PM
Circle Talk: Mindfulness in the Practice of Clinical Neurology Paul Schanfield MD
3:00 PM-3:45 PM
How to Navigate the Demands of the First Years of Your Academic Career Nicholas Johnson MD, FAAN
3:00 PM-4:00 PM
Consejos prácticos para un buen examen neurológico (Neuro Exam Tips and Tricks) Jose Biller MD, FAAN, FACP, FAHA
3:30 PM-5:15 PM
S50 - Practice, Policy, and Ethics
3:30 PM-5:30 PM
C230 - Disparities in Care Charles Flippen MD, FAAN
C231 - Safe and Appropriate Opioid Prescribing in Neurology Adam Burkey MD
C235 - Functional Neurologic Disorders II: Life Experiences and Management of Functional Disorders Alberto Espay MD, FAAN
3:45 PM-4:30 PM
Lifestyle Medicine: What It Is and Why It Should Be Your First Recourse in Patient Care Amy Chappell MD
4:00 PM-4:30 PM
Resident and Fellow Conversation Christopher Perrone MD
4:00 PM-4:45 PM
Neurohospitalist Models of Care in an Academic Department: Opportunities and Challenges S. Josephson MD, FAAN
4:30 PM-5:30 PM
Standing on the Shoulders of Giants Stanley Fahn MD, FAAN
5:00 PM-5:30 PM
Division Chief Conversation Amy Brooks-Kayal MD, FAAN
5:00 PM-5:45 PM
Influence of a Comprehensive Lifestyle Intervention on Prevention of Dementia Ayesha Sherzai MD, Dean Sherzai MD, MAS, PhD
Global Neurology: A Work in Progress Jerome Chin MD, PhD, MPH, FAAN
5:30 PM-6:00 PM
Division Chief Conversation Brenda Banwell MD, FAAN
7:00 PM-10:00 PM
C239 - Case Studies: Test Your Knowledge: A Case-based Approach to Neuroimaging Joshua Klein MD, PhD, FANA, FAAN

Friday, May 10, 2019
7:00 AM-7:30 AM
Grant Writing 101: Getting Started Logan Schneider MD
Trainee Experience: Navigating the AAN and Your Career
7:00 AM-7:45 AM
Yoga - Vinyasa Jamie Palaganas MD
7:00 AM-9:00 AM
C249 - Clinical Pearls: Learning from Complex Cases Simple Lessons that Apply to Everyday Problems S. Josephson MD, FAAN
8:00 AM-8:30 AM
How to Put Together Effective Research Presentations Enrique Leira MD, MS, FAAN
8:00 AM-8:45 AM
How to Give Effective Feedback Diana Barratt MD, MPH, FAAN, Farah Fourcand MD, Adnan Subei DO
Enhancing Well-being Through Appreciative Inquiry Jeffrey Dewey MD
9:15 AM-11:30 AM
Neurology Year in Review Plenary Session Martinson Arnan MD
11:30 AM-1:00 PM
P6 - Poster Session 6
11:30 AM-3:30 PM
Professional Headshots
11:45 AM-12:30 PM
The Healing Power of Nature: Working with Flower Essences and Essential Oils Rhoni Groff
11:45 AM-12:45 PM
Friday Grand Finale: Neuroimaging
12:00 PM-1:00 PM
The Neurology of Creativity at the Keyboard Phillip Pearl MD, FAAN
1:00 PM-1:45 PM
Acupuncture Demonstration - Auriculotherapy Jennifer Bickel MD, FAAN
Growing Research in Medical Marijuana Anup Patel MD, FAAN
K is for Career Development: Tips on Successful Applications for NIH Career Development Awards Logan Schneider MD
1:30 PM-2:15 PM
Movement Disorder Case Studies: What I Have Learned from My Patients Deborah Hall MD, PhD, FAAN, Susan Fox MD, FAAN
2:00 PM-2:30 PM
Choosing a Career in Neuro-oncology Sylvia Kurz MD, PhD
2:00 PM-2:45 PM
Consensus-based Care Recommendations for Adults with Myotonic Dystrophy Type 1 Nicholas Johnson MD, FAAN
Consensus-Based Care Recommendations for Adults with haha
2:45 PM-3:30 PM
Neuroanatomy of the Zombie Brain: A Year in Review Brian Hanrahan MD
3:00 PM-3:45 PM
Sleep: Why You Should Spend Your Career Helping People Do It Right Logan Schneider MD
The Quality Road Map: Linking Guidelines, Quality Measures, and Axon Registry to Improve Care for Your Patients Anup Patel MD, FAAN
4:30 PM-5:30 PM
NeuroZone Mark Milstein MD, FAAN, Jennifer Bickel MD, FAAN, Wayne Anderson MD, FAAN, Bert Vargas MD, FAAN

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