C213 - Communication Skills: From Good to Great

Event Time: Thursday May 9, 2019 7:00 am to 9:00 am
Topic(s): Pain and Palliative Care, Academic, Career Essentials
Director(s): Jessica Besbris MD
Description: Neurologists face difficult conversations on a regular basis regardless of subspecialty or practice setting. Communications strategies apply to interactions with all neurology patients across all neurologic conditions - giving a young patient a new diagnosis of MS, discussing treatment options with the spouse of a middle-aged patient with a large intra-cranial hemorrhage, and responding to the emotions of adult children wrestling with the decision of whether or not to place a feeding tube in their mother with dementia. This session will strengthen neurologists' skills in breaking bad news and responding to emotion. These objectives will be met through an interactive workshop. Participants will employ the tool SPIKES to deliver serious news. Additionally, participants will learn how to employ NURSE statements to respond to patient emotion. Participants will participate in skill drills, including formulation of headlines and responses to sample cases. The faculty will perform interactive role-plays between a provider and a patient and/or family member based on real-world case scenarios, demonstrating both proficient and suboptimal interactions. During a demonstration, audience participation will include the audience offering suggestions for the next steps of the faculty role-play interaction, allowing the audience to see their recommendations play out. The session will culminate with participants executing the skills in practice through performance interactive role-plays between a provider and a patient and/or family member based on real-world case scenarios.
Completion Message: Participants will be able to demonstrate communication strategies for responding to patient emotion, implement the SPIKES framework for discussing serious news, and analyze an observed simulated clinical interaction to identify key elements of successful and suboptimal communication strategies.
CME Credits: 2
Core Competencies: Patient Care, Interpersonal and Communication Skills, Professionalism, Practice-based Learning and Improvement

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