C146 - Strengths Spotting: Using Strengths to Help Improve Communication with Patients, Colleagues, and Leaders

Event Time: Tuesday May 7, 2019 1:00 pm to 5:00 pm
Topic(s): Leadership, Leadership University, Academic
Director(s): Keri Bischoff , Julie Anderson
Description: An awareness of what is right about others, a practice known as Strengths Spotting, is one of the best ways to deepen your understanding of your strengths and the strengths of others. An ability to spot strengths will give you more accurate insights into what others need and how to communicate more effectively with patients, colleagues, and leaders. Scientists have long understood that while we all share a deep psychological need to be respected, valued, and appreciated, the negativity bias hardwired into our brain makes us much better at spotting what we don’t like about people, rather than their strengths. Strength spotting builds our awareness and perspective so that we routinely look for the best in others. In this workshop, you will learn the positive language of StrengthsFinder: what each of the 34 Strengths look like in action, the broad motivational needs of people, and how to encourage the best approach to each. With this knowledge, you will be able to apply actionable steps to communicate better with patients, saving time and frustration by not taking the situation personally. You'll be happier and the patient experience will improve as people will generally feel seen and heard for who they uniquely are. This is an engaging workshop addressing your unique perspective; through interactive and guided discussions we will share tools to improve relationships and increase productivity, ultimately improving patient care by maximizing their experience. We often use our own perceptions when we diagnose, describe, and discover: What are yours? We see those around us through a lens of our own strength. This advanced workshop helps you look at yourself, and others, differently.
Completion Message: Upon completion of this program, participants will gain a deeper understanding of strengths and a new perspective on those around you, including your patients, peers, and administrators. You will be able to apply the appropriate communication skills in a timely manner to improve patient care and satisfaction while increasing productivity.  
CME Credits: 4
Core Competencies: Patient Care, Interpersonal and Communication Skills, Professionalism, Practice-Based Learning and Improvement

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