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C145 - Hot Topics in Neurologic Practice: Managing the Patient Experience in 2017 and Beyond

Event Time: Tuesday April 25, 2017 3:30 pm to 5:30 pm
Topic(s): General Neurology, Practice, Policy, and Ethics, Research Methodology, Education, and History
Director(s): Richard Caselli MD, FAAN
Description: Patients' experience of their care matters to all clinicians and increasingly to third-party payers. This program will review regulatory aspects that impact reimbursement, factors which bias patient experience outcomes, provider-specific strategies for improvement, and organizational strategies for managing the patient experience.
Completion Message: Participants should be able to understand the impact of HCAHPS, CGCAHPS, and other regulatory measures on reimbursement; identify complexities of care embedded with a practice mix that may bias patient satisfaction outcomes; learn effective strategies for provider-specific improvement; and acquire a basic approach to managing the patient experience at the organizational level.
CME Credits: 2
Core Competencies: Medical Knowledge, Patient Care, Practice-Based Learning and Improvement

Program Speakers - Tentative

Start/End Time Title Faculty
3:30 PM - 3:35 PM Introduction Richard Caselli MD, FAAN 
3:35 PM - 3:55 PM CAHPS and Related Requirements Jodie Cunningham  
4:00 PM - 4:20 PM Merging Patient Experience Data, Outcomes Research, and Practice Cornelius Thiels DO 
4:25 PM - 4:45 PM Video Consulting, Improving Patient Satisfaction Thomas Howell MD 
4:50 PM - 5:10 PM Organizational Management of the Patient Experience Richard Caselli MD, FAAN 
5:15 PM - 5:30 PM Questions and Answers Faculty 


Speaker Disclosure
Richard J. Caselli, MD, FAAN Dr. Caselli has nothing to disclose.

Jodie Cunningham Dr. Cunningham has received personal compensation for activities with Press Ganey Associates as an employee.

Thomas Howell, MD Dr. Howell has nothing to disclose.

Cornelius Thiels, DO Dr. Thiels has nothing to disclose.

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